E-GOVERNANCE AND ITS CHALLENGES
However good a constitution may be, if those who are implementing it are not
good, it will prove to be bad. However bad a constitution maybe, if those
implementing it are good, it will prove to be Good."
These are the words of the Bhimrao Ramji Ambedkar [Father of our constitution]
which signifies the role of government which can either lead a nation to progress
and development like the USA, Finland or can vandalize the society from within
with its authoritarian powers and political turmoil like present-day North Korea,
Iran, and Afghanistan. Transparency and Accountability are two important
aspects and features of a democratic government. Transparency enables citizens
of a nation to hold the government accountable for irregularities in functioning in
Governance is the outcome of the interaction between government and citizens
throughout the political process, policy development, program design, and
service delivery. Governance consists of the functionality, processes, goals,
performances, coordination, and outcomes within a system that leads to the
overall Holistic Development of the Society.
What is E-Governance?
E-governance refers to Electronic Governance which is the result of the
tremendous rise of Information and communication technology in recent years
that has opened great venues for transmission, storage, and retrieval of
information, thus effectively delivering better programs and services which
herald new opportunities for rapid social and economic transformation
worldwide. E-governance is a component of Digital India that enables governance
through digital platforms through which citizens can also participate in the
various policy and decision-making process of the government, enabling a sense
of pride and social
integration of our nation. It makes the government more result-oriented and
reaches citizens faster by providing efficient services and encouraging citizens
empowerment. It is a digital solution to reap the digital divide in our country and
strengthen the unity and sovereignty of our nation.
Models of E-governance?
There are various instruments of e-governance which can help building new
platforms for collaboration between different stakeholders.
Government to Government(G2G): The use of Information and communication
technology has enhanced the efficiency and effectiveness of services delivery
system. It has led to better exchange of data and information between different
levels of government which has led to better policy implementation,
administration and social welfare.
Government to citizens(G2C):
ICT technology provides a 24/7 platform where citizens can interact and know
about public administration and decisions. It saves precious time and efforts of
people and are saved from harassment caused by public officials sometimes.
Government to Business(G2B):
It reduces undesirable red tape and operational cost, thereby catalysing business
processes. It increases transparency and reduces possibilities of corruption and
redundant formalities. It also facilitates the government to collect corporate and
revenue taxes and granting of licenses, permits and procurements, thereby
leading to economic development of the society.
Government to Employee(G2E): Government is the largest employer in the nation
and must have a responsive, prudent attitude towards its citizens. It increases the
feedback mechanism and leads to better interaction between the two developing
Components of E-governance?
It includes State Data Centres which performs functions of central repository of
state, secure data storage and online delivery of services.
A State Wide Area Network is imperative for connecting all state headquarters
with all districts, municipalities and panchayats acting as a converged backbone
network for data, voice and video communication. Common Service centres
provide web-enabled e-governance services in rural areas.
Challenges to E-governance
One of the main challenges in the process of e-governance is the lack of digital
penetration among the rural villages where most of the people are void of any
digital facilities. Albeit there are skill development centres which provide basic
digital knowledge to youth in rural areas, but the
need of the hour is to effectively manage and monitor these institutions.
Another important aspect that needs to be addressed is the need for a common
interface between the government and people. Actually, people trust and feel
comfortable while approaching these community anchors and these anchors can
play a significant role by acting as a representative of the people, and reaping the
digital divide in our nation.
People in most part of our country are unaware of various digital initiatives and
the means and ways through which they can have a say in the government.
People either don't know about the technology, or they don't know how to use it
or else they don't have any access to technology.
Digital Governance was launched with an objective to build a well aware,
conscious and informed society in order to ensure greater people's participation
in democracy so that
the government can become more accountable, transparent and responsible for
the socio economic development of the nation. The wider applications of e-
governance in India requires the development of scientific and technical
education, skill development or e-education, strong organisational and
motivational programmes in rural India to convince to convince the people to how
to use the benefits of e